Telehealth vs In-Person Appointments

How to choose the right type of GP visit for your needs

Why the choice matters

Choosing between telehealth and an in-person appointment shapes what your GP can assess and how efficiently care happens. Both options play important roles in modern primary care. The best choice depends on your symptoms, safety considerations, and what information your GP needs to make decisions with confidence.

When telehealth works well

Telehealth suits issues where conversation and review of information are central. This includes discussing test results, medication reviews, follow-up of stable chronic conditions, mental health check-ins, and advice about common, self-limiting illnesses. Telehealth can also help with administrative needs such as referrals, medical certificates, and care planning updates. It reduces travel time and can improve access when mobility, distance, or caring responsibilities make clinic visits harder.

Limits of telehealth to understand

Telehealth cannot replace physical examination. Your GP cannot listen to your chest, examine your abdomen, check a rash closely, or assess movement and strength through a screen. Subtle signs—such as skin colour changes, swelling, tenderness, or abnormal sounds—often require in-person assessment. Telehealth also depends on clear communication and reliable technology, which may not suit every situation.

When an in-person visit is important

Face-to-face appointments matter for new, severe, or worsening symptoms, physical injuries, chest pain, breathlessness, abdominal pain, unexplained weight loss, neurological symptoms, or concerns that involve examination or procedures. In-person care allows hands-on assessment, on-the-spot testing, and a fuller clinical picture when decisions carry higher risk.

Safety and red flags

If you feel significantly unwell, unsafe, or unsure, in-person care is usually the safer starting point. Symptoms such as severe pain, fainting, confusion, persistent fever, uncontrolled bleeding, or sudden neurological changes should not rely on telehealth alone. Your GP clinic can help you triage the safest option.

How your GP helps you decide

Reception staff and clinicians often guide the choice based on your reason for booking. If telehealth starts and your GP feels examination is needed, they may recommend a follow-up in person. This is not a failure of telehealth; it is good clinical judgement aimed at safe care.

This article provides general health information only and does not replace medical advice. Please speak with your GP for personalised care.