Practice Manager Position
Lead with purpose.
Full-time | Scarborough, Queensland | On-site
Salary: $90,000–$110,000 per annum plus superannuation, depending on experience and demonstrated capability
Commencement: November 2026
Reports to: Practice Principal
Onyx Health Scarborough is seeking a capable, approachable Practice Manager to lead daily operations, bring out the best in our team and create a welcoming, well-organised experience for patients.
You may already be an experienced Practice Manager, or an Assistant Practice Manager or senior general practice team leader ready for greater responsibility. What matters is relevant Australian general practice experience, demonstrated leadership and the ability to turn good ideas into reliable daily practice.
About Onyx Health
Onyx Health Scarborough is part of Onyx Health Group, with a vision for a specialist general practice network built on clinical autonomy, professional respect and thoughtful patient care.
Our approach to management is practical: support the people delivering care, listen to patients and colleagues, and maintain systems that make it easier to do good work.
Why join Onyx?
A direct working relationship with the Practice Principal: Contribute to decisions and agree clear priorities together.
The opportunity to make your mark: Shape workflows, team culture and the patient experience.
Access to professional support: Work with external HR, bookkeeping and payroll, accounting and IT providers.
Variety and responsibility: Bring together people leadership, service improvement and financial oversight in one role.
Scope to contribute as Onyx develops: Help create effective systems that can support the group's longer-term ambitions.
Your role
You will be the central point of coordination for day-to-day practice operations, balancing the needs of patients, GPs, nurses and administration staff. You will lead by example, coach your team and remain comfortable helping at reception when needed.
People and patient service
Lead reception and administration staff, coordinating closely with nursing and medical colleagues.
Manage rosters, workload allocation, onboarding, training and leave, with HR support for recruitment and performance matters.
Build a workplace where expectations are clear, feedback is constructive and people treat one another with respect.
Coordinate appointment diaries and waitlists with clinicians, improving patient access, telephone responsiveness and patient flow.
Act as the operational escalation point for patient complaints, staff concerns and doctor queries, involving the appropriate clinical or professional adviser when needed.
Financial and operational management
Monitor budgets, staffing expenditure, purchasing and supplier costs within agreed approval limits.
Oversee billing administration, reconciliations, outstanding accounts and Medicare claim exceptions.
Coordinate accurate payroll inputs and follow up discrepancies with the payroll provider.
Manage stock, equipment servicing, maintenance and contractor coordination.
Provide concise reports to the Practice Principal, highlighting trends, risks, recommended actions and progress against agreed priorities.
Quality, systems and improvement
Coordinate accreditation preparation and ongoing improvement against the applicable RACGP Standards for general practices.
Maintain policies, training records, incident registers and documented follow-up actions.
Support privacy, secure records management, workplace health and safety, infection prevention and emergency preparedness with the relevant leads and advisers.
Maintain administrative processes for results, recalls, reminders and urgent presentations, with clinical assessment and escalation handled by qualified clinicians.
Improve Best Practice workflows and coordinate software changes, access controls and downtime procedures with IT support.
Follow through on meeting actions and make improvements that reduce avoidable delays, errors and duplication.
The Practice Manager leads operational coordination. Clinical decisions and clinical supervision remain with the responsible practitioners.
What you will bring
Essential
Australian general practice experience in practice management, assistant management or a senior administration position with demonstrated team-leadership responsibility.
Evidence of coaching staff, coordinating rosters and workloads, and handling difficult conversations professionally.
Practical understanding of Medicare billing administration and general practice accreditation requirements.
Confidence with financial reports, budgets, reconciliations and operational performance measures.
Strong organisation and prioritisation skills, with reliable follow-through on decisions and actions.
Clear communication, empathy and discretion when dealing with patients, colleagues and sensitive information.
Confidence using practice software and implementing changes with staff involvement and training.
Australian work rights suitable for the position.
Highly regarded
Best Practice proficiency.
Experience coordinating a completed accreditation cycle.
Mixed-billing general practice experience, including relevant DVA and workers compensation billing processes.
A Diploma of Practice Management, relevant management qualification, or AAPM membership/certification.
Demonstrated improvements in patient access, billing accuracy, team performance or practice efficiency.
We welcome candidates progressing into their first Practice Manager role where they can demonstrate readiness for the responsibilities above.
Your first three months
Together with the Practice Principal, you will agree achievable priorities and measures of success. These will include understanding operational risks, maintaining reliable staffing and patient-service arrangements, progressing accreditation actions and establishing useful financial and operational reporting.
We will look for practical improvements and a well-supported team, alongside sound financial discipline.
How to apply
Email your CV and a brief cover letter to careers@onyxhealth.com.au.
Subject: Practice Manager Application — [Your Name]
Please tell us:
Why this role interests you and how your Australian general practice experience prepares you for it.
One team, service or operational improvement you personally delivered and the result.
Your availability and notice period.
Shortlisted applicants may be invited to discuss a short hypothetical practice-management scenario. Referees will be contacted with your permission. Please do not include confidential patient information or proprietary material from another employer.
We welcome applications from people of diverse backgrounds and assess candidates on relevant skills, experience and capability. Please let us know if you need an adjustment during recruitment.