Telehealth vs In-Person Consultation — Understand When Each Option is Appropriate

Why both consultation types matter

Healthcare has changed. Telehealth has expanded access to care while in-person consultations remain essential. Both options play important roles. The best choice depends on your health concern, safety, your preferences, and what your GP needs to assess reliably.

What telehealth does well

Telehealth appointments — by phone or video — work well for many situations, including reviewing results, discussing treatment plans, medication follow-ups, mental health support, chronic disease management, health advice, and some routine care. Telehealth is particularly helpful if you live remotely, have mobility challenges, are unwell, need rapid advice, or prefer the convenience of being seen from home.

When an in-person consultation is safer or necessary

Some concerns require physical examination, clinical measurement, or procedures that cannot be done remotely. In-person care is usually needed for new or unclear symptoms, chest or abdominal pain, injuries, concerning infections, neurological symptoms, unexplained bleeding, skin assessment, children with concerning illness, and any situation where your GP needs to examine you physically or perform tests. Sometimes a telehealth consult may be the first step but lead to an in-person follow-up.

Relationship and continuity still matter

Whether via telehealth or face-to-face, continuity of care with a regular GP improves safety, diagnosis, communication, and long-term outcomes. Telehealth works best when it complements — not replaces — a strong relationship with your usual GP or clinic.

Practical realities

Occasionally, technical problems, privacy concerns at home, or difficulty describing physical symptoms can make telehealth challenging. Meanwhile, in-person appointments may involve travel, waiting rooms, and time commitments. Your GP’s role is to help match the consultation style to your health needs safely.

How your GP helps you choose

If you are unsure which appointment type you need, ask your GP clinic when booking. Your GP will guide you based on safety, clinical necessity, health urgency, and what gives the best chance of accurate diagnosis and safe care.

Telehealth expands access. In-person care remains essential. Together, they help you receive safer, more flexible, and well-supported healthcare.

This article provides general health information only and does not replace medical advice. Please speak with your GP for personalised care.